Thousands of Users Locked Out of Online Photo and Video Editing Platform

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Thousands of Users Locked Out of Online Photo and Video Editing Platform



canva logo with laptop

HIGHLIGHTS

Canva is currently facing significant disruptions.

A large number of users are encountering various error messages.

Canva has officially recognized the outage on its status page.

If you’re experiencing difficulties while using Canva, you’re not the only one. The widely used photo and video editing platform is currently undergoing serious disruptions. Numerous users are reporting error messages such as “Connection timed out” and “The initial connection between Cloudflare’s network and the origin web server timed out.” These messages indicate that many are unable to access the platform, leading to mounting frustration.

In response to the ongoing issues, Canva has addressed the situation via its official status page. The company stated, “We’re aware of an issue where users are unable to access Canva and are encountering timeout errors when trying to load the platform.” Furthermore, they mentioned, “Our engineering team is actively investigating the situation and working diligently to resolve the issue as swiftly as possible to restore service.”

According to Downdetector, a prominent outage monitoring platform, over 1,300 users in India have reported similar issues. This has prompted many users to take their frustrations to social media, particularly X (formerly Twitter), where they express their dissatisfaction and seek clarification regarding the situation.

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How users have reacted to the Canva outage on X:

  • Canva went down just as I was wrapping up my edits.
  • Canva is down, I repeat, Canva is down.
  • @canva, are you experiencing issues?
  • Canva is down right when I need to make a presentation in an hour.
  • I’ve been refreshing the page for the past 10 minutes, thinking it was my internet!
  • Is @canva down? The website and mobile apps have been unresponsive for about 30 minutes…
  • Canva decided to take a nap at the worst possible moment. Typical!
  • Canva is down on a Monday morning, of all times.
  • All I need is to finish my work! Why is Canva down?

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